Skills & Competencies for Service Contract Administrator

Service Contract Administrator job profile

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JOB SUMMARY for Service Contract Administrator

Prepares, reviews, administers, and tracks service contract proposals and renewals.

JOB RESPONSIBILITIES for Service Contract Administrator

Explains service terms to customers and answers questions about contracts. Secures necessary approvals and ensures that the standard contract terms are followed. Escalates issues involving customer claims about service to management. May participate in review of customer issues and may recommend modifications to the services or terms. May assist with contract negotiations.

Service Contract Administrator SALARY RANGE

BASE 50%
$66,701
TOTAL 50%
$68,838
Job Level
P02
Job Code
SM15000412
Education/Degree
Bachelor's Degree
Reports To
Manager

Service Contract Administrator Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Service Contract Administrator skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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8 general skills or competencies (Job family competencies) for Service Contract Administrator

1 Job Family Competencies – Contract Compliance
Proficiency Level -2
Skill definition-Ability to comply with regulations and performance of obligations within the agreement.
Level 1 Behaviors
(General Familiarity)
Describes the concepts of conformance with regulations and obligations in contract compliance.
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Level 2 Behaviors
(Light Experience)
Assists management in identifying and mitigating risks while ensuring compliance with all contract terms.
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Level 3 Behaviors
(Moderate Experience)
Checks the business contracts to ensure effectiveness and compliance with policies and procedures.
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Level 4 Behaviors
(Extensive Experience)
Evaluates contractual performance to check compliance and conflicts requiring resolution at contract renewal.
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Level 5 Behaviors
(Mastery)
Creates a robust process to measure and enforce contract compliance.
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2 Job Family Competencies – Contract Management
Proficiency Level -2
Skill definition-Managing agreements, from their creation to execution by the chosen party and the eventual termination of the contract.
Level 1 Behaviors
(General Familiarity)
Describes the concepts and fundamentals of contract management.
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Level 2 Behaviors
(Light Experience)
Assists in contract management to ensure compliance of all parties with regulatory requirements.
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Level 3 Behaviors
(Moderate Experience)
Maintains the relevant tools and processes to support contract management.
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Level 4 Behaviors
(Extensive Experience)
Evaluates the performance of current contracts with the management team.
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Level 5 Behaviors
(Mastery)
Designs latest processes and tools to help team members facilitate accurate contract management.
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3 Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Service Contract Administrator
Proficiency Level - 4
5 Competency for - Service Contract Administrator
Proficiency Level - 5

6 soft skills or competencies (core competencies) for Service Contract Administrator

1 Core Competencies – Attention to Detail
Proficiency Level -3
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Explains why attention to detail plays an important role in own function or unit.
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Level 2 Behaviors
(Light Experience)
Processes limited amounts of detailed information with reasonable accuracy.
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Level 3 Behaviors
(Moderate Experience)
Processes large quantities of detailed information with high levels of accuracy.
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Level 4 Behaviors
(Extensive Experience)
Demonstrates expertise in quality assurance tools, techniques, and standards.
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Level 5 Behaviors
(Mastery)
Designs techniques for measuring the cost and impact of errors.
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2 Core Competencies – Initiative
Proficiency Level -3
Skill definition-Taking decisive action and initiating plans independently to address problems, improve professional life, and achieve goals.
Level 1 Behaviors
(General Familiarity)
Describes the critical role of initiative in successfully achieving the goal.
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Level 2 Behaviors
(Light Experience)
Identifies opportunities to produce the best results.
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Level 3 Behaviors
(Moderate Experience)
Prepares for unexpected contingencies to prevent possible risks.
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Level 4 Behaviors
(Extensive Experience)
Leverages strengths from one environment to apply them to another.
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Level 5 Behaviors
(Mastery)
Cultivates team members' habits of self-motivation and self-management.
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3 Service Contract Administrator - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Service Contract Administrator
Proficiency Level - 4
5 Competency for - Service Contract Administrator
Proficiency Level - 5

Summary of Service Contract Administrator skills and competencies

There are 0 hard skills for Service Contract Administrator.
8 general skills for Service Contract Administrator, Contract Compliance, Contract Management, Contract Review, etc.
6 soft skills for Service Contract Administrator, Attention to Detail, Initiative, Effective Communication, etc.
While the list totals 14 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Service Contract Administrator, he or she needs to be skilled in Attention to Detail, be skilled in Initiative, and be skilled in Effective Communication.

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